Privacy Policy
Last updated: February 5, 2026
At Epic Forms, we take your privacy seriously. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website and services. Please read this policy carefully to understand our practices regarding your personal data.
1. Information We Collect
We collect information you provide directly to us, including: • Account Information: Name, email address, password, and profile information when you create an account • Payment Information: Billing address and payment details (processed securely through Stripe) • Form Data: The forms you create and their configurations • Communications: Information you provide when contacting our support team We also automatically collect certain information: • Usage Data: Pages visited, features used, and actions taken within our platform • Device Information: Browser type, operating system, and device identifiers • Log Data: IP address, access times, and referring URLs • Cookies: Small data files stored on your device (see Cookies section below)
2. How We Use Your Information
We use the information we collect to: • Provide, maintain, and improve our services • Process transactions and send related information • Send technical notices, updates, and support messages • Respond to your comments, questions, and customer service requests • Monitor and analyze trends, usage, and activities • Detect, prevent, and address technical issues and fraud • Personalize and improve your experience • Send promotional communications (with your consent) We process your data based on legitimate interests, contract performance, legal obligations, or your consent.
3. Information Sharing
We do not sell your personal information. We may share your information in the following circumstances: • Service Providers: With third-party vendors who perform services on our behalf (hosting, payment processing, analytics) • Business Transfers: In connection with a merger, acquisition, or sale of assets • Legal Requirements: When required by law or to protect our rights and safety • With Your Consent: When you have given us permission to share your information All service providers are contractually obligated to protect your data and use it only for specified purposes.
4. Data Security
We implement appropriate technical and organizational measures to protect your personal information, including: • SSL/TLS encryption for data in transit • Encryption at rest for sensitive data • Regular security assessments and audits • Access controls and authentication requirements • Employee training on data protection While we strive to protect your information, no method of transmission over the Internet is 100% secure. We cannot guarantee absolute security but are committed to maintaining industry-standard protections.
5. Data Retention
We retain your personal information for as long as necessary to: • Provide our services to you • Comply with legal obligations • Resolve disputes and enforce agreements • Maintain business records as required by law When you delete your account, we will delete or anonymize your personal data within 30 days, except for data we are required to retain for legal or business purposes. Form response data submitted through your forms is retained according to your account settings and can be deleted at any time.
6. Your Rights
Depending on your location, you may have the following rights regarding your personal data: • Access: Request a copy of your personal information • Correction: Request correction of inaccurate data • Deletion: Request deletion of your personal information • Portability: Request transfer of your data in a machine-readable format • Objection: Object to processing based on legitimate interests • Restriction: Request restriction of processing • Withdraw Consent: Withdraw consent for processing at any time To exercise these rights, contact us at privacy@epicformbuilder.com. We will respond to your request within 30 days.
7. Cookies and Tracking Technologies
We use cookies and similar tracking technologies to collect information and improve our services: • Essential Cookies: Required for the website to function properly • Analytics Cookies: Help us understand how visitors interact with our website • Preference Cookies: Remember your settings and preferences • Marketing Cookies: Used to deliver relevant advertisements (only with consent) You can control cookies through your browser settings. Note that disabling certain cookies may affect the functionality of our services. We do not respond to Do Not Track signals, but we respect your cookie preferences as set through our cookie consent mechanism.
8. Third-Party Services
Our services may contain links to third-party websites or integrate with third-party services. These include: • Google (OAuth authentication, Analytics) • Stripe (Payment processing) • AWS (Cloud hosting) • Resend (Email delivery) These third parties have their own privacy policies. We encourage you to read their policies before providing any information to them. We are not responsible for the privacy practices of third-party services.
9. Children's Privacy
Epic Forms is not intended for children under 18 years of age. We do not knowingly collect personal information from children under 18. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately. If we discover that a child under 18 has provided us with personal information, we will delete such information from our systems.
10. International Data Transfers
Your information may be transferred to and processed in countries other than your country of residence. These countries may have data protection laws that are different from your country. We take appropriate safeguards to ensure that your personal information remains protected in accordance with this Privacy Policy, including: • Standard Contractual Clauses approved by the European Commission • Data processing agreements with our service providers • Compliance with applicable data transfer frameworks By using our services, you consent to the transfer of your information to the United States and other countries.
11. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by: • Posting the new Privacy Policy on this page • Updating the "Last updated" date at the top • Sending you an email notification for significant changes We encourage you to review this Privacy Policy periodically. Your continued use of our services after changes become effective constitutes your acceptance of the revised policy.
12. Contact Us
If you have any questions about this Privacy Policy or our privacy practices, please contact us at: Epic Solutions Email: privacy@epicformbuilder.com Website: https://epicformbuilder.com For GDPR-related inquiries, you may also contact our Data Protection Officer at dpo@epicformbuilder.com.